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Remote desktop management service is failing to start
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RDS Connection Broker or RDMS fails after you disable TLS 1.0 in Windows Server
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Disable TLS 1.0 on Windows Server 2012 R2 with Remote Desktop Services configured
Windows Remote Desktop Services (Session Host Role)
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Remote Desktop Services (Terminal Services)
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RDS Connection Broker or RDMS fails after you disable TLS 1.0 in Windows Server
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In this article
This article provides methods to make sure Remote Desktop service (RDS) Connection Broker and Remote Desktop Management service (RDMS) can work as expected.
Applies to: Windows Server 2022, Windows Server 2012 R2
Original KB number: 4036954
4 Replies
· · ·
Habanero
OP
Gregory for Microsoft
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Feb 5, 2022 15:45 UTC
Brand Representative for Microsoft
Any chance this connection broker is coexisting on a DC?
://tư vấn.microsoft/en-us/help/2799605/remote-desktop-services-role-cannot-co-exist-with-a…
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· · ·
Poblano
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dannysingh
Feb 5, 2022 16:05 UTC
Pavo Systems is an IT service provider.
Hi Gregory, on the DC I dont have any RDS services installed and not on any other server. On the RDS server I got IIS, NAP, RDS Roles installed. Thanks
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Poblano
OP
dannysingh
Feb 5, 2022 16:41 UTC
Pavo Systems is an IT service provider.
HI Guys, I found out something after continuing to research. Few weeks ago I disabled TLS 1.0 on this server as was required to become PCI complaint from securitystand point, I tried enabling it now using IIS crypto tool and the RDMS service started successfully and Overview tab under RDS came active and apps started working normally !!!
With TLS 1.0 enabled I am also seeing, the error in sự kiện viewer – System ( full of same of these errors ) went away – “A fatal error occurred while creating an SSL client credential. The internal error state is 10013.”
Now the question is how doi disable TLS1.0 and still be able to use RDS properly ?
i found following article:
://tư vấn.microsoft/en-ca/help/4036954/disabling-tls1-0-can-cause-rds-connection-broker-or…
Looking the resolutions, I either want to go with resolution 1 or 3 ( not 2 because I do not want to enable TLS 1.0 as it breaks the PCI complaint )
Can someone guide me which is easier and no cost:
option 1: Set up RDS without Connection Broker for a single server installation.
option 3: Configure a high availability Connection Broker deployment that usesdedicated SQL Server.
I only got 2 users sometimes using this RDS so no point investing into SQL server so may be option 1 ?
Edited Feb 5, 2022 17:14 UTC
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· · ·
Pimiento
OP
JernejTorkar
Apr 8, 2022 12:51 UTC
Hi dannysingh,
I feel your pain… hehe… ?
I had the same problem… RDS on WID database and PCI compliancy.
WID supports only TLS1.0 and that is not compliant with PCI regulations.
If you disable TLS1.0, the RDS services are not able to connect to the WID database anymore… if you leave TLS1.0 enabled, you are not PCI compliant.
Nightmares…!!!
However…
I found an alternative solution that is not documented anywhere…
It doesn’t imply any of the Microsoft solutions so it’s not an official solution, but it works and our RDS servers are now PCI compliant using WID database.
For this solution do not use “IIS crypto tool” as it will not configure the cipher suites and protocols as needed!
You will need to edit the registry manually.
As you are dealing with PCI regulations, you may know that there are 2 main settings in the windows registry where you can configure the cipher suites and protocols.
– One is the cipher suite prioritization setting:
HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftCryptographyConfigurationSSL 0010002
– The other one is the SCHANNEL (Protocols and Ciphers) setting:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSecurityProvidersSCHANNEL
Using these registry settings, you can keep TLS1.0 enabled to be used internally by the server services, but it will not be served for external connections to the server… so anyone connecting to the server will be only offered a connection using TLS1.2.
This is achieved by doing the following…
Under “HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControlSecurityProvidersSCHANNEL” set:
– Ciphers: keep only PCI compliant Ciphers (AES128 and AES256)
– Hashes: keep enabled SHA, SHA256, SHA384
– KeyExchangeAlgorithms: enable ECDH, PKCS and Diffie-Hellman (WARNING: Set the DH key lenght to 2048! …DH key lenght of 1024 is not PCI compliant!)
– Protocols: disable all but TLS1.0, TLS1.1 and TLS1.2
Under “HKEY_LOCAL_MACHINESOFTWAREPoliciesMicrosoftCryptographyConfigurationSSL 0010002”:
– Use TLS1.2 ciphers suites only
This way, when someone wants to connect to the server it is offered to use only the cipher suites specified in the prioritization. As these cipher suites are supported only by TLS1.2 the only available protocol that is offered to the client is the TLS1.2.
Meanwhile, the server services, internally, are still able to use all TLS protocols.
Now the RDS should work properly and the server will be PCI compliant under this aspect.
Hope this helps… I lost days before figuring out this simple trick (when you know it…). ?
Let me know how it goes.
PM me if you need any further help on how to set things up.
Cheers! ?
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Disable TLS 1.0 on Windows Server 2012 R2 with Remote Desktop Services configured
What if you need to disable TLS 1.0 on a Windows Server 2012 R2 machine but you have Remote Desktop Services configured? You might find out when you disable TLS 1.0 that RDP will stop working and the Remote Desktop Connection Broker service will fail to start.
After googling around for an hour I found that the reason RDP stops working and the Remote Desktop Connection Broker service fails to start is because when RDS is configured without HA it uses Windows Internal Database (WID) as a back-end which does not tư vấn TLS 1.1/TLS1.2. This is a known issue as described by Microsoft here: ://tư vấn.microsoft/en-us/help/4036954/disabling-tls1-0-can-cause-rds-connection-broker-or-rdms-to-fail
I can promise you that anything else you find trực tuyến about fixing this issue is unrelated to TLS 1.0 and enabling the Local Security Policy GPO for FIPS and setting the RDP protocol from SSL to RDP does nothing.
The solution I chose to implement was to configure RDS with HA using SQL Server 2022 Express as the database on the same server. I didn’t actually need HA, I just needed to be rid of WID so I could disable TLS 1.0 on the server. If you don’t use a connection broker you will be limited in RDS features as described here: ://tư vấn.microsoft/en-us/help/2833839/guidelines-for-installing-the-remote-desktop-session-host-role-service
Install SQL Server 2022 Express (Core) (SQLEXPR_x64_ENU.exe) (://stackoverflow/questions/39835986/sql-server-2022-express-full-tải về). If your computer doesn’t have internet access you’ll want the offline tải về linked above.
Follow the prompts during installation and keep the default settings. When prompted to add users for windows authentication, add the NETWORK SERVICE user.
Make sure to keep your current user added and add any other users who will need access to the SQL Server. I made this mistake and I didn’t have access to make any changes on the SQL server.
3. Install SQL Server Management Studio (SSMS-Setup-ENU.exe)
4. Open SQL Management Studio and connect. Expand Security > Logins, and right click on NETWORK SERVICE and select Properties. Then go to Server Roles and check the dbcreator role.
Without this role RDS will not be able to create the database and setup will fail.
5. Make the thư mục C:RCDB, then right click on it and go to Properties > Security, Edit Permissions and add the NETWORK SERVICE user with Full Control
6. Launch SQL Server Configuration Manager and navigate to SQL Server Network Configuration > Protocols for SQLEXPRESS. Right click on TCP/IP and on switch to the IP Addresses Tab. At the bottom under IPALL set TCP Port to 1433. Hit OK, then right click on TCP/IP and click Enable. Restart SQL Server
7. Open Server Manager and navigate to Remote Desktop Services > Overview. Right click on RD Connection Broker and select Configure High Availability. Enter the following information when prompted:
Database Connection String: DRIVER=SQL Server Native Client 11.0;SERVER=localhost;Trusted_Connection=Yes;APP=Remote Desktop Services Connection Broker;Database=RCDB
Folder to store database files: C:RCDB
DNS round robin name: yourservername.yourdomain
8. If everything is successful you should be all done!
9. Run IISCrypto and select the PCI 3.2 template. Then re-check TLS 1.1 for Client and Server.
10. Reboot, make sure RDP still works and check that TLS 1.0 is disabled with testssl.sh (.testssl.sh — fast myserver.mydomain:3389)
These are some common errors you may see in Event Viewer when troubleshooting the initial issue of RDS not starting if you disabled TLS 1.0 before following the above steps
The Remote Desktop Management Service fails to start with Error code: 0x88250003.
Remote Desktop Connection Broker Client failed while getting redirection packet from Connection Broker.
User : [removed]
Error: Remote Desktop Connection Broker is not ready for RPC communication.
A fatal error occurred while creating an SSL client credential. The internal error state is 10013.
Thank you to the below articles which helped me write these steps.
://nedimmehic.org/2022/05/16/remote-desktop-services-2022-connection-broker-high-availability/
://microsoftplatform.blogspot/2012/04/rd-connection-broker-ha-sql-permissions.html
://social.technet.microsoft/wiki/contents/articles/10390.windows-server-2012-deploying-rd-connection-broker-high-availability.aspx
://social.technet.microsoft/wiki/contents/articles/10393.windows-server-2012-rds-rd-connection-broker-ha-sql-permissions.aspx
Windows Remote Desktop Services (Session Host Role)
This SAM template assesses the status and overall performance of a Microsoft Windows Remote Desktop Services Session Host Role by monitoring RDS services and retrieving information from performance counters and the Windows System Event Log.
Prerequisites
WMI access to the target server.
Credentials
Windows Administrator on the target server.
All Windows Event Log monitors should return zero values. A returned value other than zero indicates an abnormality. Examining the Windows system log files should provide information pertaining to the issue.
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