The Remote Desktop Connection Broker service on Local Computer started and then stopped 2022 2022

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RDS Connection Broker or RDMS fails after you disable TLS 1.0 in Windows Server

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09/24/2022

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RDS Connection Broker or RDMS fails after you disable TLS 1.0 in Windows Server
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Remote Desktop Connection Broker (TSSDIS) not starting

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In this article

This article provides methods to make sure Remote Desktop service (RDS) Connection Broker and Remote Desktop Management service (RDMS) can work as expected.

Applies to: Windows Server 2022, Windows Server 2012 R2

Original KB number: 4036954

Remote Desktop Connection Broker (TSSDIS) not starting

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Remote Desktop Services (Terminal Services)

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Hi.. we cannot get the remote desktop services to operate properly.. the error listed above seems to be the issue. No remote users can login. This issue just happened after a quickbooks update and required reboot of the server. When I

try to manually restart the service, the same error message appears. When I try to view the current RDS configuration it says that a remote desktop deployment does not exist in the server pool? Please help as we are down and cannot operate.

Thank you for any help!

Tuesday, September 18, 2022 7:46 PM

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Hi,

> This issue just happened after a quickbooks update and required reboot of the server.

If problem happens after the change, please try to undo the change and re-start your system again to check the result.

>When I try to manually restart the service, the same error message appears.

Please open CMD and type “sfc /scannow” to check/repair system files.

Use the System File Checker tool to repair missing or corrupted system files:

://tư vấn.microsoft/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Besides, open Run, type services.msc and end with enter:

1. Find Remote Desktop Connection Broker service.

2. Right click to open its Properties.

3. Select to Log On tab, please make sure it has been configured to Log on use account Network Service.

4. Select to Dependencies tab, make sure the depending services are running now.

Try to manually re-start the service again to check the result. If this RD CB service has been successfully re-started, then, open Server Manager – Remote Desktop Services, confirm that if deployment has been displayed.

Best Regards,

Eve Wang

Please remember to mark the replies as answers if they help.

If you have feedback for TechNet Subscriber Support, contact

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Marked as answer by

wlarkin-cmx

Wednesday, September 19, 2022 6:35 PM

Wednesday, September 19, 2022 6:08 AM

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Hi,

> This issue just happened after a quickbooks update and required reboot of the server.

If problem happens after the change, please try to undo the change and re-start your system again to check the result.

>When I try to manually restart the service, the same error message appears.

Please open CMD and type “sfc /scannow” to check/repair system files.

Use the System File Checker tool to repair missing or corrupted system files:

://tư vấn.microsoft/en-us/help/929833/use-the-system-file-checker-tool-to-repair-missing-or-corrupted-system

Besides, open Run, type services.msc and end with enter:

1. Find Remote Desktop Connection Broker service.

2. Right click to open its Properties.

3. Select to Log On tab, please make sure it has been configured to Log on use account Network Service.

4. Select to Dependencies tab, make sure the depending services are running now.

Try to manually re-start the service again to check the result. If this RD CB service has been successfully re-started, then, open Server Manager – Remote Desktop Services, confirm that if deployment has been displayed.

Best Regards,

Eve Wang

Please remember to mark the replies as answers if they help.

If you have feedback for TechNet Subscriber Support, contact

.

Marked as answer by

wlarkin-cmx

Wednesday, September 19, 2022 6:35 PM

Wednesday, September 19, 2022 6:08 AM

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Thanks for your reply.. I was mistaken, it was Windows Updates (not Quickbooks as I though was stated) that had just recently been installed. I was able to start the Remote Desktop Connection Broker Services by signing in as the Administrator instead

of a user with administrative privileges. Now, everything is working as it should.. my guess is that somehow the Windows Update turned off the Connection Broker service and did not re-enable it. Thanks for your help! -Bill

Wednesday, September 19, 2022 6:35 PM

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Hi,

I am glad to hear that your issue was successfully resolved. If there is anything else we can do for you, please feel không lấy phí to post in the forum.

Best Regards,

Eve Wang

Please remember to mark the replies as answers if they help.

If you have feedback for TechNet Subscriber Support, contact

.

Thursday, September 20, 2022 1:51 AM

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We ran into the same issue. We have a farm of 5 rdp servers and had started preparation for ha setup, with central sql server database hosting rdcms. In our case the root cause was the sql server. The rdcms database translog partition was full. The result

was, that the service could not start. Without any error message.

Friday, August 30, 2022 11:54 AM

14 Replies

· · ·

Datil

OP

Gregory H Hall

Verify your account

to enable IT peers to see that you are a professional.

Jul 8, 2014 14:01 UTC

DataGuys is an IT service provider.

What accounts are the services running under… Did anyone change passwords?

0

· · ·

Serrano

OP

Rhys Hudson

Jul 8, 2014 14:41 UTC

Its running on the network service account

0

· · ·

Serrano

OP

Rhys Hudson

Jul 11, 2014 11:14 UTC

I need help with this ASAP!!!!

0

· · ·

Mace

OP

Huw3481

Verify your account

to enable IT peers to see that you are a professional.

Jul 15, 2014 11:44 UTC

HD IT Solutions is an IT service provider.

Has the server been dcpromoed?

0

· · ·

Serrano

OP

Rhys Hudson

Jul 15, 2014 11:46 UTC

yep old server has been decommissioned and is off.

0

· · ·

Mace

OP

Huw3481

Verify your account

to enable IT peers to see that you are a professional.

Jul 15, 2014 12:08 UTC

HD IT Solutions is an IT service provider.

So the new server that’s running the CB role has been promoted to a DC?

0

· · ·

Serrano

OP

Rhys Hudson

Jul 15, 2014 12:10 UTC

Yep. What do you mean by CB? but yes its sole DC with global catalog

0

· · ·

Mace

OP

Huw3481

Verify your account

to enable IT peers to see that you are a professional.

Jul 15, 2014 19:31 UTC

HD IT Solutions is an IT service provider.

Connection Broker.

Unless I’m missing something, MS say that’s not supported on any AD DS server – but you can try completely removing the role, restarting and then readding it.

0

· · ·

Serrano

OP

Rhys Hudson

Jul 15, 2014 21:05 UTC

I can do but will that mess up with the SBS system? Thats why its on a DC. The server is SBS2011

0

· · ·

Serrano

OP

Rhys Hudson

Jul 25, 2014 22:37 UTC

So I have figured it out that an update may be causing it. (KB2546250) I tried to talk to microsoft and they wanted £400 before even looking it. The update will not uninstall and the KB article says once installed it cannot be removed. Any ideas here?

Thanks guys. At least spiceworks dont charge £400!!! :)

0

· · ·

Datil

OP

britv8

Jul 26, 2014 00:45 UTC

So did you read these? sounds like a rights issue

://technet.microsoft/en-us/library/ee890985(v=ws.10).aspx

Also this

://social.technet.microsoft/Forums/windowsserver/en-US/35abf74f-cdc9-4052-95be-fd01ee42dca2/…

Basically check Session who/what belongs to the Broker Computers group.

0

· · ·

Serrano

OP

Rhys Hudson

Jul 26, 2014 09:11 UTC

They don’t really apply and have already tried it. Thanks for the suggestion though. Any more?

0

· · ·

Serrano

OP

Rhys Hudson

Jul 30, 2014 20:13 UTC

Any other ideas on this?

0

· · ·

Serrano

OP

Best Answer

Rhys Hudson

Aug 19, 2014 14:08 UTC

In the end I compared services in remote desktop to another SBS server and removed the excess. It now works.

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