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Ways to Improve with Patients and Family Members

Communication skills are a necessity when you need to speak to a wide variety of people. Learning how to improve communication skills will make you a better nurse by enabling you to better understand your patient’s needs. Communicating effectively with your patients will make accomplishing your daily nursing tasks much simpler by minimizing the barriers to mutual understanding.

Nội dung chính

    Ways to Improve with Patients and Family MembersEffective Patient and Family
    Communication               Communication Barriers in NursingImportance of
    Patient and Family CommunicationWhat should you say to a patient who calls on the telephone and asks to speak directly with the provider quizlet?When a patient calls with a medical question you should what?When a patient calls with an emergency What is your first responsibility?Which of the following is not considered a guideline for answering the telephone in a medical office?

Effective Patient and Family
Communication               

Considering your patient’s perspective is key to preventing encounters that resemble any kind of conflict, and sometimes the best way to achieve that is to, quite literally, get on their level. Not only does effective communication reassure patients and their families, but communication can have an impact on patient care and health and streamline processes in the day-to-day work of a
nurse. It shows the humanistic side of the nurse (or any healthcare professional), building trust and happy healing.

1. Assess Your Body Language

Have your body toàn thân the same level as the patient to prevent distraction and ensure that your sole focus is on them. If necessary, sit in a chair so that you can be face to face and making eye contact, versus leaning over or squating. And, always face the patient while speaking.

2. Make Your interactions Easier for Them

When
communicating with a patient, keep your sentences and questions short, stay on one topic a time, and explain difficult concepts in clear terms. Even though nurses are well-researched and knowledgeable, it’s important to speak in Layman’s Terms and simple concepts unless otherwise requested by the patient.

3. Show Them the Proper Respect

Accommodate you patient’s requests as much as is safe and prudent. Rather than speaking in commands, offer them choices and if needed, provide
redirection. Strive to help them maintain their dignity. This is especially important if you’re working in a skilled nursing facility.

4. Have Patience

Depending on your patient’s age, illness, or cognitive difficulties, they may move and speak more slowly than you do. Give them time to move their own pace. Positive patient communications need not be rushed. It’s helpful to think about putting yourself in their shoes and imagine how you would want to be treated with respect and
compassion.

5. Monitor Your Mechanics

Expanding on the concept of making the interactions easier for the patients, it’s important to speak clearly and slowly, louder than you usually do, but without yelling. Enunciate complex words carefully and use simple language as much as possible.

6. Provide Simple Written instructions When Necessary

Use graphics where possible.

Patients coming out of surgery or trauma are less likely to remember everything
you’ve told them. In fact, it may be challenging for even a family thành viên to remember the advisement you provide when emotions come into play. An easy-to-follow list of the basic concepts you’ve discussed will help to ensure compliance with their plan of care. Writing is a more permanent form of communication and may spark questions once the patient reads and digests the information.

7. Give Your Patients Ample Time to Respond or Ask Questions

Not rushing through instructions or
responses will help your patients feel like a valued partner in the management of their own health and make communicating effectively more likely. Asking questions builds rapport because the patient has the opportunity to provide information  from their end or offer their own opinions.

Communication Barriers in Nursing

A study featured in the Global Journal of Health Science shared that according to the patients in their study, the most dominant communication barriers were
gender differences between nurse and patient, the nurse’s reluctance for communication, a hectic environment of the ward or facility, and the patient’s anxiety, pain, and physical discomfort.

On the flipside, the most frequent communication barriers from the nurses’ viewpoint in this study were as follows: differences in colloquial languages of nurses and patients, nurses’ being overworked, family interference, and the presence of emergency patients in the ward.

Importance of
Patient and Family Communication

Based on patient and nurse experience, the communication barrier could be conquered through compassion and patience. Distractions and emergencies never cease, and the workload never dwindles. It’s important for nurses to not only follow this list of communication tools, but to also avoid conveying their burdens or stress to their patients in order to achieve harmony.

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Sources:

    Markides, Markos MA. The Importance of Good Communication Between Patient and Health Professionals. Journal of PediatricHematology/Oncology: October 2011 – Volume 33 – Issue – p. S123-S125 doi: 10.1097/MPH.0b013e318230e1e5
    Ni, Preston. 2014. “How to Communicate Effectively With Older Adults”. ://.psychologytoday/us/blog/communication-success/201411/how-communicate-effectively-older-adultsNorouzinia, Roohangiz et al. “Communication Barriers Perceived by Nurses and Patients.” Global journal of health science vol. 8,6 65-74. 28 Sep. 2015,
    doi:10.5539/gjhs.v8n6p65

What should you say to a patient who calls on the telephone and asks to speak directly with the provider quizlet?

When a patient calls and asks to speak directly with the provider, never respond by saying: The doctor is busy. If a person claiming to be a patient’s attorney calls to request information from the patient’s medical record, you should: Verify that the attorney is authorized to receive it and offer to call them back.

When a patient calls with a medical question you should what?

When a patient calls with a medical question, you should? document the patient’s information and relay it to the doctor for review.

When a patient calls with an emergency What is your first responsibility?

Call. In emergency situations, it’s important to call 911 immediately. As a first responder, act right away to get help from professionals. Inspect the scene, gather needed information—check for breathing and pulse from any victims, and any other helpful information.

Which of the following is not considered a guideline for answering the telephone in a medical office?

Which of the following is NOT considered a guideline (protocol) for answering the telephone in the medical office? . Answer the telephone as promptly as possible, with a smile.
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